Refund Policy

Refund Policy

Inferaq Academy

Last updated: January 2026

1. Purpose of This Policy

This Refund Policy explains the circumstances under which Inferaq Academy (“we”, “us”, “our”) may provide refunds for courses, programmes, subscriptions, or services purchased through https://inferaq.academy (the “Platform”).

This policy is designed to be fair, transparent, and compliant with the Consumer Rights Act 2015 and other applicable UK consumer protection laws.

2. General Principles

• Refund eligibility depends on the type of programme, stage of access, and time elapsed

• Project-based and cohort-based programmes involve resource allocation and instructor time

• Once a course has commenced, refunds may be limited or unavailable

Statutory consumer rights are not affected by this policy.

3. Cooling-Off Period (Digital Services)

In line with UK law:

• You have a 14-day cooling-off period from the date of purchase for digital services

• If you request access to course materials immediately, you acknowledge that:

  • The cooling-off right may be reduced or waived once access begins

Where access has already started, refunds may be partial or not available, depending on usage.

4. Course Access & Commencement

A course is considered to have commenced when any of the following occurs:

• Access to learning materials is granted

• Live sessions begin

• Project briefs or assignments are released

• Mentoring or instructor support begins

Once a course has commenced, refunds are generally not available, except where required by law.

5. Refund Eligibility 5.1 Eligible for Refund

You may be eligible for a refund if:

• You cancel within the cooling-off period and have not accessed course materials

• The course is cancelled by Inferaq Academy

• There is a material failure to deliver the advertised service

• A refund is expressly stated in the course-specific terms

5.2 Non-Refundable Circumstances

Refunds will not be issued for:

• Courses or programmes already accessed or commenced

• Failure to attend sessions or complete coursework

• Change of personal circumstances

• Dissatisfaction based on personal expectations

• Failure to secure employment or internship outcomes

• Missed deadlines or assessments

• Breach of the Student Code of Conduct

6. Instalment & Subscription Payments

• Instalment plans are binding commitments

• Failure to continue payments does not cancel the agreement

• Missed instalments may result in suspension of access

Refunds for instalment payments already made are generally not available once access has commenced.

7. Internship & Employability Services

• Internship placement and employability support are value-added services

• No refunds are issued based on:

  • Internship availability

  • Employer decisions

  • Job offer outcomes

Internships do not guarantee employment.

8. Programme Changes or Discontinuation

Inferaq Academy reserves the right to:

• Modify course content, instructors, or schedules

• Substitute equivalent learning experiences

If a programme is discontinued without a suitable alternative, a pro-rata refund may be issued.

9. Exceptional Circumstances

Refunds may be considered at our discretion in exceptional cases such as:

• Serious illness

• Bereavement

• Other significant and verifiable hardship

Supporting documentation may be required.

10. Refund Request Process

To request a refund:

1. Submit a written request to info@inferaq.academy

2. Include:

   • Full name

   • Course name

   • Date of purchase

   • Reason for request

We aim to respond within 10 working days.

11. Refund Method & Timing

• Approved refunds will be processed via the original payment method

• Processing times may take 5–14 working days, depending on the payment provider

• Transaction fees may be deducted where permitted

12. Chargebacks & Disputes

• We encourage learners to contact us first before initiating chargebacks

• Unauthorised chargebacks may result in:

  • Account suspension

  • Termination of access

13. No Guarantee of Outcomes

Inferaq Academy does not guarantee:

• Job offers

• Salary levels

• Career progression timelines

Refunds will not be issued based on employment outcomes.

14. Amendments to This Policy

We may update this Refund Policy at any time. Updates will be published on the Platform with an updated date.

Continued use of the Platform constitutes acceptance of the revised policy.

15. Contact Us

For refund enquiries, please contact:

Inferaq Academy
📧 info@inferaq.academy
🌐 https://inferaq.academy

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